Conversion optimization
agency Munich
Win more customers, increase your sales and improve the user experience to optimize the customer experience and sustainably increase your business success.
Our services & levers in the area of conversion optimization
Different levers and methods are relevant for every website. We therefore take care of the individual bottlenecks on your website and always adapt the CRO measures to the specific case.
Design & UX optimization
A high level of usability should be the basic principle of every website. It focuses on the user and takes into account their goals, tasks, needs, environment and specific behaviors. For example, some elements are simply always assumed to be in certain positions on a website or there is a certain expectation when clicking on an element. Here, general usability design rules should be followed and psychological patterns taken into account.
User targeting optimization
In principle, websites are always successful if they are precisely tailored to the respective target group. However, for this to work, you need to know what the target group responds to best and what the strongest triggers are. A/B tests, mouse flow analyses, but also the addition of e.g. different approaches in relation to reading behaviour and many other approaches can be used to optimize the target group approach.
Content optimization
When optimizing content, we usually start with an analysis of conversion-critical elements on the website. How is the content prepared? What is the structure? Which elements have been used? What is the visual language like? – These and other questions provide information about which adjustments make the most sense for success. Depending on the objective, a different form of content can sometimes be more suitable and significantly improve performance.
Page- & sitespeed optimization
Pagespeed tuning is usually a sub-discipline of technical SEO, but it also plays a role in conversion optimization. This is because site speed has a direct impact on user interaction. With faster websites, users are more likely to make mistakes or risk making the wrong click. In addition, studies have shown that fast websites achieve better conversion rates, as trust in the website and the offer increases linearly with a faster page speed.
Profit optimization
People are predictable! Therefore, with the targeted use of sales psychology strategies from the field of neuromarketing, such as the decoy effect, the website can be designed in such a way that more sales are generated. Profit optimization approaches are closely intertwined with strategic decisions. Nevertheless, priming, artificial scarcity, social proof, gifting or framing are very relevant approaches for the success of a website, e.g. to increase sales via upselling.
Performance optimization
In addition to aligning the website with the target groups, user guidance can be seen as the second major cornerstone of conversion optimization. The aim is to guide the user through the site in a meaningful and focused way right up to conversion. There are various performance-critical bottlenecks here. The question is how to address potential customers, which elements can be used to generate additional demand and what potential the website has in relation to other sources of added value, such as affiliate marketing.
Expert analysis
We analyze success-critical conversion elements to identify weaknesses and performance-enhancing adjustments. To do this, we look at the website as a whole to determine the ideal user guidance. Our experts will be happy to provide you with in-depth training on conversion optimization as part of our in-house workshops.
Usability tests
Checking websites for desktop and mobile usability is an important lever. An optimized user journey is crucial for converting more website visitors into paying customers.
A/B Testings
Ongoing A/B testing to identify target group-specific triggers is necessary to ensure the performance of your website.
Optimized user guidance leads to better website performance and more positive user signals.
An increase in conversion rates leads to higher sales, as more visitors become paying customers.
A technically and content-optimized website improves the user experience and interaction.
Targeted measures improve the conversion rate by reducing hurdles and optimizing the purchasing process.
The identification and elimination of weak points serves to promote a smooth user journey.
Effective conversion optimization leads to more paying customers and strengthens the company's profitability.
Conversion optimization pays off in the short and long term!
But it is important to find the right levers!
Most companies make use of a variety of online marketing channels and drive their website not only with organic but also with purchased traffic. However, regardless of this, website visitors do not automatically become paying customers. The aim of conversion optimization must therefore be to significantly increase the conversion rate and maximize it. Even an increase in the conversion rate from 2% to 4% means a 100% increase in sales and thus underlines the importance of conversion optimization. CRO is used in both SEO and SEA and can relate to various aspects of a website.
The process of conversion rate optimization begins with the advertising media (e.g. Google Ads) from which users reach the website. The first contact with the website is referred to as the landing page. From there, visitors navigate via the content pages to the conversion (lead or sale). Depending on the company, a conversion can therefore be an order for a product, a registration on a website, a subscription to a newsletter, a download of a document and much more. The overarching goal is always to guide users through the entire process as easily as possible. The conversion rate can be measured and optimized between each process step. Various analysis methods identify the exact points at which most visitors abandon the process or leave the website. If these weak points are eliminated, more visitors reach their destination and the conversion rate increases – this means that more conversions (e.g. orders) can be generated with the same number of users. A specific formula is used to calculate the conversion rate. This is: (number of conversions * 100%) / (number of page visits) = conversion rate.
One tool for measuring the success of optimization measures is the testing of alternatives. This is known as A/B testing and can be carried out as part of a UX audit. Here, 50% of visitors are directed to the status quo of a page (variant A) and the other 50% to an optimized variant (variant B). Depending on the traffic strength of the website, several variants can be tested in parallel. If the conversion rates of the two variants are now compared (with micro and macro targets), it is possible to check which version was the better performer in order to finally implement it.
Below is an example of our Loyamo CRO process for an online store.
Other relevant factors for conversion optimization
What should you look out for?
Usability
Examining user guidance and information architecture is a key factor in conversion optimization. By optimizing usability, more website visitors can be turned into paying customers.
Technology
SEO topics also play a role in conversion optimization. This is because fast websites simply sell better than slow websites. According to a study by Amazon, a one-second longer loading time reduces daily sales by up to 100,000 euros.
Business management
Website visitors will only become paying customers if, in addition to excellent usability and a fast website, there is also a suitable offer behind it. However, this should also be economical, which is the most difficult aspect in this context.
What should you look out for?
Basically, there are various ways to find a suitable and well-prepared agency for the underlying problem. Either you have already had good experience with a specific CRO agency, you have been recommended an agency, you have done traditional research or you work in a group and have even invited several agencies to a pitch. Pitches are now the most frequently used selection process for finding an agency, although their popularity is much more pronounced than the final benefit due to the high financial outlay.
Many of our clients come to us on the recommendation of existing clients and we are delighted that our work is held in such high regard. If you have found us, we will first talk to you personally about your expectations and goals, the desired level of support, the specific task and the basic framework conditions. We will then create an individual offer for you that is precisely tailored to your needs.
Classic decision factors:
- Recommendations from customers/partners
- Industry knowledge and contacts
- Services offered
- References/customer opinions
- Location
Other methods of conversion optimization
It is important to find the right levers!
Shopping cart optimization
Shopping cart optimization is used exclusively in e-commerce. The aim of conversion here is to complete a purchase. Often the product is already in the shopping cart and the user is in the ordering process – then it is suddenly canceled. But why? One of the reasons can be that the customer finds the ordering process unsafe or too complicated. To change this, shopping cart optimization is an important measure for online stores.
Mobile optimization
Nowadays, the majority of internet traffic comes from mobile devices. Mobile usability optimization is therefore becoming increasingly important. The aim here is to design websites in such a way that they can also be used perfectly with smartphones, tablets, etc. Particularly in the area of shopping cart optimization, a major focus should be placed on mobile optimization so that shopping is also possible on mobile devices without any problems.
Conversion optimization in SEA
Optimizing the conversion rate also plays an important role in search engine advertising. After all, anyone who places an ad on Google & Co. naturally wants to be clicked on. Later on, this can possibly lead to the desired conversions, so you should not do without optimizing your ads. In addition to the correct placement of the banner ad, the design of the ad text is also crucial. An interesting and emotional text, for example, appeals to many more users and is therefore clicked on more often than a boring one.
Arrange a non-binding initial consultation today and see for yourself.
Their customized strategies, whether in SEO, SEA or social media, lead to a sustainable increase in our online visibility. In Loyamo, we have found a reliable partner who not only understands our marketing goals, but also implements them.
In addition to their proven performance, I particularly appreciate their reliability and the great professional and personal exchange at eye level. Sparring helps us to identify and exploit new optimization potential. I look forward to continuing our successful collaboration.
Thanks to Loyamo’s conversion optimization, we receive significantly more inquiries that precisely match our target group. We particularly appreciate the professional cooperation and the know-how of the entire team. We look forward to further cooperation!
Loyamo continuously impresses us in online marketing with its extensive
expertise, foresight and a high level of commitment. The contact persons
Loyamo’s reliable and professional approach and support make a significant
support make a significant contribution to our success.
The team supports us in SEO to increase our visibility and optimize our conversion funnels. The great collaboration with Loyamo makes it possible to connect our tutoring students with the best tutors!
If you are a service provider looking to improve your online presence, then we can wholeheartedly recommend Loyamo. Their ability to deliver results and their expertise in conversion optimization make them a reliable partner for anyone looking to succeed in the referral business.
Frequently Asked Questions
Basically, there are some rules that can be implemented quickly and can therefore represent quick wins in conversion optimization. These are largely located in the area of usability and UX design.
The costs for conversion optimization cannot be generalized. The extent and scope of analyses, tests and consulting will vary depending on the underlying problems and the goals being pursued.
An assessment of conversion optimization measures should always be validated by means of a test. To do this, an IF-THEN-WHEN hypothesis should first be established, the success of which can be assessed using an A/B test. It is important that several hypotheses are not linked together so as not to distort the cause and effect of the test.
Would you like to optimize your website yourself, but have no idea where to start? No problem. In addition to SEO and SEA workshops, we also offer targeted workshops with a focus on conversion optimization.
While analysis and implementation can usually be completed within a few weeks, conversion optimization can sometimes be a somewhat longer process. This is largely due to the various A/B tests.
No. Ideally, conversion optimization should be an ongoing process in which you regularly question the status quo of your site and review it continuously. This is particularly relevant because optimizations that worked today do not necessarily have to work tomorrow. Stay on the ball and never make assumptions.
We are passionate about our work and develop individual strategies.